Services

Customer Service

Customer Service

Customer Service is one of the cornerstones of CDS Logistics service platform. CDS Logistics employs a team of award winning Customer Service professionals, with bi-lingual capabilities, who are trained to meet your specific service requirements. Even before your product is received, our Customer Service team begins the order scheduling and delivery process:

  • Appointment scheduling
  • Customer inquiries
  • Current order / delivery status (Available via the Internet)
  • Delivery tracking and troubleshooting
  • Dispatch and routing
  • Driver support
  • Customer communication / issues resolution
  • POD management (Available via the Internet)
  • Custom invoicing
  • Customer surveys

Our Customer Service team, along with our delivery teams, work together to enhance your customer's delivery experience. They don't turn out the lights at night until the last delivery is successfully completed.

Best-in-class logistics, technology and customer service